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Home » Previous Episodes » What happens when things go wrong

What happens when things go wrong

Try as we may, things still occasionally go awry in a practice. What you do after that happens can be the difference between losing a patient, their family and all their friends – or making them lifetime practice cheerleaders. Learn Gary’s view on service recovery in your practice and what you should do when things don’t quite go as planned.

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Date: Wednesday, December 6, 2017

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